Bitdefender Customer Care Privacy and Policy
Our Policy is to define Bitdefender users about software use, Refund and data related policy. The policy is completely dedicated towards our user standards and under data protection law.
Software Usage
Our software is designed to remove offline and online threats coming from the internet and digital world. It has features like Real time protection. Device protection, ransomware and browser guard. Software is compatible with devices like Windows, Mac, Android and iOS. Subscription will start from the date of purchase. We try your best to secure devices but do not give 100 % guarantee. Subscription will start from the date of purchase. Users must be aged 18 or above to make a purchase.
Refund or Money Back Policy
Refund Policy is to mention all the terms and condition of user eligibility to get refund
• We provide Free trial before activating subscription.
• 30 to 60 days money return guarantee if not satisfied.
• Refunds can be only processed within a 30 to 60 days period of time.
• Users will be not eligible to initiate a refund after the mentioned period of time.
Product Renewal Policy
• Users can claim a refund within 14 days after renewal.
• Users can cancel renewal before 24 hours to avoid auto debit.
• Promotion or discounted products refunds will be available under the additional terms of date of purchase.
Non-Refundable purchased Product policy
• Refunds cannot be initiated after 30-60 days of purchasing date.
• Products bought from a local store cannot be refunded from the company side for that contact store.
• Any detection of misuse of our product leads to non-refundable conditions.
• Any violation against term of use will suspend the account
Process of requesting Refund
• Email us order number, data and the reason for refund.
• Mention the license id if subscription came with Id
• Refund will reflect on payment mode used by you within 10 working days.
Information Collect by Us
• During sign up we need some basic details like user name, Telephone number, email address, address and postal code of region.
• Information is used only for record purpose for assistance and provide future offers and discounts
• Users are eligible to change, delete or edit details in the dashboard.
Notes: Policy is made and designed under data protection law. For information read our policy page.